Responsible Gaming at kup9 — Play Safe, Stay in Control

kup9 believes that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment for adults in Bangladesh. We built responsible gaming features into the core of the platform — not as an afterthought, but as a fundamental part of how kup9 operates. Whether you enjoy cricket betting during BPL season, spinning slots in the evening or playing live Baccarat at your own pace, the same guiding principle applies: gambling should always be a choice you make freely and within limits you are comfortable with.

If gambling stops being fun — if it starts to feel like an obligation, a way to recover money, or something that is affecting your relationships, work or finances — that is the moment to use the tools available to you on kup9, or to speak with a support professional. This page explains exactly what tools kup9 provides, how to use them, and where to get help if you need it.

Responsible Gaming Tools on kup9

Every kup9 account comes with the following responsible gaming tools, available directly from your account settings at any time:

How to Activate These Tools

All responsible gaming tools are available without contacting support. Here is how to find and activate each one:

1. Log in to your kup9 account using your registered mobile number and password.
2. Tap the account icon in the top corner to open your profile and settings menu.
3. Select "Responsible Gaming" from the settings list to see all available tools.
4. Choose the tool you want — deposit limit, session reminder, self-exclusion or cooling-off — configure it and confirm. Changes to limits that increase your spending take 24 hours to apply; reductions apply immediately.

Warning Signs of Problem Gambling

Gambling becomes a problem when it is no longer a choice but a compulsion. The following signs can indicate that gambling is causing harm. If you recognise any of these in yourself, please use the self-exclusion tool or contact kup9 support:

• ⚠️Spending more money or time gambling than you planned or can afford.
• ⚠️Borrowing money, selling possessions or using bill money to fund gambling.
• ⚠️Chasing losses — continuing to bet in an attempt to win back money that has already been lost.
• ⚠️Lying to family or friends about how much time or money you spend gambling.
• ⚠️Gambling interfering with work, studies, family responsibilities or sleep.
• ⚠️Feeling anxious, irritable or depressed when not gambling, or gambling to escape negative feelings.

Recognising one or more of these signs does not mean you are beyond help. The earlier you reach out, the easier it is to regain control. kup9 support is available 24 hours a day, 7 days a week.

Protecting Minors

kup9 is an adults-only platform and takes the protection of minors extremely seriously. We enforce a strict 21+ age requirement at registration. We reserve the right to request government-issued identity documents at any time to verify that a player meets the minimum age requirement. Any account found to have been registered by or for a person under 21 will be closed immediately, any funds in the account will be held pending review, and the matter may be referred to relevant authorities.

If you share a device with younger family members in your household in Dhaka, Chittagong or anywhere in Bangladesh, we strongly recommend using your device's built-in screen time or parental controls to prevent minors from accessing online gambling sites. On Android, navigate to Digital Wellbeing and Parental Controls in Settings. On iOS, use Screen Time under Settings to restrict access to gambling-related content. If you believe a minor has accessed kup9, please contact us at [email protected] immediately — this address is plain text only, not a clickable link.

Getting Help and Support

If you feel that gambling is becoming a problem for you or someone you know, please do not wait. There are practical steps you can take right now, and kup9's support team is here to assist at any time.

kup9 is committed to treating all responsible gaming requests with confidentiality and without judgment. Reaching out for help is the right move, and we will respond promptly and with respect.