kup9 Privacy Policy — Your Data, Your Rights

When you register for a kup9 account, we collect: your full name, date of birth, Bangladeshi mobile phone number, and any identity documents submitted for age or identity verification (such as a national ID card or passport). When you make deposits or withdrawals, we record the MFS wallet number (bKash, Nagad, Rocket or Upay) or card details associated with the transaction, the transaction amount in Bangladeshi Taka, and the date and time of the transaction. We also collect device information (device type, operating system version, browser type, IP address) and usage data (pages visited, session duration, games played, bets placed) to operate the platform, prevent fraud and improve the user experience.

kup9 uses the personal data we collect for the following purposes: (a) to create and manage your player account; (b) to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard; (c) to verify your identity and age in compliance with our responsible gaming obligations; (d) to detect and prevent fraud, money laundering and other prohibited activities; (e) to send you account-related communications such as transaction confirmations and security alerts; (f) to personalise your experience on the platform, including displaying relevant promotions; and (g) to improve the performance and reliability of the kup9 platform by analysing aggregated usage data. We do not use your personal data for automated decision-making that produces legal effects.

kup9 processes your personal data on the following legal grounds: (a) contractual necessity — processing is required to provide the services you have requested, including account operation and payment processing; (b) legal obligation — we are required to collect and retain certain data (such as identity documents and transaction records) to comply with anti-money-laundering and responsible gaming requirements; (c) legitimate interests — we process device and usage data to maintain platform security, detect fraud, and improve our services; and (d) consent — where you have opted in to receive marketing communications. You may withdraw consent for marketing communications at any time by contacting support.

kup9 does not sell your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary: (a) payment processors — bKash, Nagad, Rocket, Upay and international card networks (Visa, Mastercard) receive transaction data necessary to complete deposits and withdrawals; (b) identity verification providers — where required to verify your age or identity, we may share document images with a licensed verification service; (c) game software providers — providers such as Pragmatic Play, Evolution Gaming and Ezugi may receive your session identifier (not personal identifiers such as your name or phone number) to operate the games you play; (d) regulatory and law enforcement bodies — we will disclose data where required to do so by applicable law. We require all third-party processors to maintain data security standards consistent with this Policy.

kup9 retains personal data for as long as your account remains active and for a period thereafter as required by our legal obligations. Transaction records and identity verification documents are retained for a minimum of five years following account closure in order to comply with anti-money-laundering regulations. Usage and device data is retained for up to 24 months for fraud prevention and platform improvement purposes. Where data is no longer required for any purpose, it is securely deleted or anonymised. You may request deletion of your personal data at any time, subject to our legal retention obligations — see Section 6 (Your Rights) for details.

kup9 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss or destruction. These include: SSL/TLS encryption for all data transmitted between your device and kup9 servers; access controls limiting data access to authorised personnel on a need-to-know basis; regular security assessments of the platform infrastructure; and secure deletion procedures for data that has reached the end of its retention period. While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kup9 will notify affected account holders in accordance with our notification obligations.

kup9 is strictly an adult platform. We do not knowingly collect personal data from persons under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately close the account, reverse any transactions where possible and delete all associated personal data. If you believe a minor has registered on kup9, please contact our support team immediately at [email protected] (displayed as plain text only). Parents and guardians in Bangladesh are encouraged to use parental control software to prevent underage access to online gambling platforms.

kup9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make material changes, we will post the revised Policy on this page with an updated effective date and make reasonable efforts to notify registered account holders. Your continued use of kup9 after the effective date of any revision constitutes acceptance of the updated Policy. We encourage you to review this page periodically. The version number and effective date at the top of this page indicate the currency of the Policy you are reading.

kup9 uses cookies and similar tracking technologies to operate the platform and improve the user experience. Essential cookies are required for the platform to function — they maintain your login session, remember your language preference and enable secure transaction processing. Analytical cookies allow us to understand how players use the platform so we can identify performance issues and improve navigation. We do not use advertising cookies or share cookie data with advertising networks. You can control and delete cookies through your browser settings; however, disabling essential cookies may impair your ability to log in or complete transactions on kup9. On Android Chrome, navigate to Settings > Privacy and Security > Cookies to manage your preferences.

All data-related requests, privacy complaints and questions about this Policy should be directed to the kup9 support team. We handle all data rights requests confidentially and aim to respond within 30 calendar days. For account-related matters including deposit queries, withdrawal issues and game disputes, the same contact address applies. Please include your registered phone number and a brief description of your request so we can handle it efficiently.